Privacy Policy


Welcome to True Arch. We specialize in manufacturing arched and angled windows and doors. This Privacy Policy outlines our practices regarding the collection, use, and protection of personal information we receive from users of our website.

Information Collection and Use

When you place an order through our website, we collect your name, address, and contact phone number. This information is used as follows:

  • Name: Used internally as a reference for your order and as a reference for materials ordered for you.
  • Address and Phone Number: Shared only with a courier service to facilitate delivery of your order.

None of your information is sold and none of your information is passed to any other third parties beyond what is required to facilitate the order.

We are committed to protecting the data we collect. We implement appropriate security measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. Your personal information is stored in our accounting software and website. It retained as long as legally required.

All of our payments are processed via either Bank Transfer or for card payments, PayPal’s secure servers. Your payment details are never received by / stored on any of our systems or visible to us.


If you leave a review on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another review. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

User Rights

You have the right to access, rectify, or delete your personal data. If you wish to request information about the data we hold on you or want your data to be deleted, please contact us at [email protected].

This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We encourage you to review this policy periodically to stay informed about how we are protecting the personal information we collect.

Contact Information

If you have any questions about this Privacy Policy, please contact us at [email protected].